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How to write a grievance that gets you what you want

The Guide also explains the provisions of the ACAS Code of Practice on Discipline and Grievance Procedures which set out the recommended procedure when dealing with grievances. It is accompanied by the ACAS guide to Discipline and Grievances at work, which provides directions for you and your employer on addressing a grievance at work. The ACAS Code says that a grievance is a concern, problem or complaint that you can raise with your employer. It provides a list of issues that may cause grievances including;

  • terms and conditions of employment
  • health and safety
  • work place relationships
  • bullying and harassment
  • new working practices
  • working environment
  • organisational change
  • discrimination

You may also have a problem with a client or a customer. The ACAS Guide says that these should be treated in the same way as grievances within the organisation. This list is not exhaustive, and the definition is so wide that it covers almost all issues that you could have with your employer.   You should always try to resolve problems informally before raising a formal grievance.



The ACAS Code defines grievances as “concerns, problems or complaints that employees raise with their employers”. You can raise a grievance about things like your terms and conditions of employment, health and safety, workplace relationships, new working practices, organisational changes, equality, discrimination, bullying and harassment, and whistleblowing. Always try to resolve problems informally before raising a grievance.

This Guide provides in depth direction on writing your grievance including explanations of your rights. It shows you how to draft a compelling grievance and includes templates and precedents for different types of grievance.



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